In order to provide the best shopping experience, we will provide online store customers with on-site replacement service within the same day of receipt of the goods depending on the situation.

After receiving the product, the customer should immediately check whether the product is correct and correct. If you find that the purchased product has the following problems, you can apply for a replacement at the physical store with a valid receipt:
 

Product damage

1. The product text, pictures, and content do not match the online store or physical store description

2. Obvious defects or product quality problems

3. Damage occurred during the logistics and transportation process and caused the goods to be defective

Also, please ensure that the returned item and its packaging are intact and meet the following requirements:

1. The goods, accessories and packaging are intact;

2. the goods have not been used, modified or destroyed;

3. Except for defects or product quality issues, the condition of the product must not affect secondary sales.

non-returnable merchandise

We cannot assist with an exchange if:

1. Does not meet the above "on-site return" criteria

2. Products that are not marked as [licensed goods]

3. The customer cannot produce a valid receipt

4. The product has been misused or damaged

5. Discoloration of product due to display

6. The appearance of the product is not clean

7. Items not sold in this online or physical store

All goods will not be returned or exchanged after leaving the store. Ark Black Cat reserves the right to interpret and amend the terms and conditions of the listed services.

Date of last update: 15-12-2021